Customer Survey 2025

Q1 Quality of products and services you received recently?	9.20
Q2 Naroma aromatherapy base product range?	9.00
Q3 Quality of our products, including bespoke ranges?	9.25
Q4 Value for money provided by our product manufacturing?	9.00
Q5 Responsiveness to formulation scale-up projects?	7.33
Q6 Understand all the issues related to fuu scale product manufacture?	9.00
Q7 Apply current knowledge / trends in scale-up to full manufacture?	8.66
Q8 Progress of scale-up projects?	7.66
Q9 Meeting delivery requirements?	9.25
Q10 Standard of consignment / transport packaging?	9.50
Q11 Responsiveness of Body & Face to your enquiries?	9.80
Q12 Resolution of any complaints or problems?	9.25
Q13 Knowledge and expertise of staff?	9.60
Q14 Provision of information on the potential of new ingredients?	9.00
Q15 How satisfied are you with the quality of documentation received from Body & Face?	9.00
Q16 Overall with the customer service you receive?	9.80

Thanks to everyone who responded. The table above shows a combination of responses from our B2B and Aromatherapy customers - with feedback values rated 9.00+ pleased to say that the feedback is generally positive but we do need to rethink how we pass on information regarding the progress of formulation scale-up projects and on information received from our ingredient suppliers. Suggestions received for Shea Butter products and a Hair Wax. Your thoughts?